SHIPPING & RETURNS
SHIPPING POLICY
At Africangirlshair, we are committed to providing a seamless shipping experience for our customers. We offer various shipping methods, carefully handle packaging, and strive to keep costs transparent. Our aim is to ensure that your order reaches you in a timely and secure manner, so you can enjoy your new wig with peace of mind.
We are committed to providing you with a smooth shopping experience. standard shipping takes 3-5 business days, and you’ll receive a tracking number soon as your order is on its way. For any questions regarding or delivery, feel free to reach out to our customer service team. Thank for choosing us!
The courier guy R150 2-3 working days
Pudo Locker R60 3-4 working days
RETURNS & EXCHANGE POLICY
Exchange & Refund Policy
Your satisfaction is our priority, and we want you to feel confident with every purchase.
If for any reason you are not completely in love with your item, we are happy to offer returns and free exchanges within 7 days of purchase or receipt (for online orders). To qualify, the wig must be unworn, unwashed, unaltered, undamaged, with the lace uncut and returned in its original packaging.
Refunds are not available for customised wigs, including any units that have been coloured or styled at the client’s specific request and are not part of our standard online product range.
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Please note that shipping costs for exchanges or returns are the responsibility of the client.
In the rare event that your product arrives with a fault, we will gladly repair or exchange the item, provided it is reported and returned within 7 days.
For Assistance, Exchanges & Returns:
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068 009 6221
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069 179 2830