Refunds & RETURNS policy
Refund Policy
Africangirls Hair – Return Policy
At Africangirls Hair, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
A courier fee will be charged for all returns:
-
Refunds: R120 (collection fee)
-
Exchanges: R240 (collection + redelivery fee)
📦 Eligibility for Returns
To qualify for a return, your item must:
-
Be in the same condition as received
-
Be unworn or unused
-
Have all original tags attached
-
Be in its original packaging
-
Include a receipt or proof of purchase
📩 How to Start a Return
To initiate a return, contact Africangirls Hair at:
📧Africangirlshair@gmail.com
If your return is approved, we will provide:
-
A return shipping label
-
Instructions on how and where to send your item
⚠️ Items sent back without first requesting a return will not be accepted.
⚠️ Damages & Issues
Please inspect your order upon arrival. If your item is:
-
Defective
-
Damaged
-
Incorrect
Contact Africangirls Hair immediately so we can assess the issue and resolve it.
🚫 Non-Returnable Items
Africangirls Hair does not accept returns for:
-
Sale items
-
Gift cards
-
Custom or personalized products
-
Personal care items (including wigs and hair products, if worn or altered)
If you’re unsure about your item, please contact us before purchasing.
🔄 Exchanges
The fastest way to get the item you want is to:
-
Return the original item
-
Once approved, place a new order for the desired item
💸 Refunds
Africangirls Hair will notify you once we’ve received and inspected your return. If your refund is approved, it will be processed to your original payment method.
Please note:
-
It may take a few days for your bank or credit card provider to process and reflect the refund
-
Shipping/courier fees are non-refundable